We at Munster Eye Care Associates, P.C. are committed to providing you with the best eye care. In order to accomplish this, we find it necessary to implement the following financial and office policy. Thank you for choosing Munster Eye Care, P.C. for your eyecare.
Financial Responsibility and Payment: Since you are the individual seeking care, you are responsible for payment of all charges associated with your visit. As a courtesy, and for your convenience, we bill your insurance company when you have provided us with all the requested insurance information and have signed the Consent to Treatment and Assignment of Benefits Form. All claims are billed to your insurance based on your chief complaint. Patients are required to pay “patient responsibilities” at the time of service, including but not limited to:
Please bring the following with you on the day of your appointment as it applies:
Arrival and Exam Expectations:
New Patients: please complete the electronic registration before coming to the office. This will expedite the registration process and the time spent in our office. You may access online registration through our website. We ask that you come to the office 15 minutes prior to your appointment. New Patients can expect to spend 1.5 hours in our office.
Established Patients:
Annually, you need to complete the signature portion of the registration process. Please let our team know of any demographic changes or major health changes. We ask that you arrive 5 to 10 minutes before your appointment to register. Established Patients can expect to spend 1 to 2 hours in our office based on ocular history and health.
Due to the nature of our eye clinic, the expected time in our office could change based on your health needs and unforeseen emergencies. We thank you for your patience. The following services require additional time in our office: Injuries, ocular disease progression, diagnostic testing, procedures, cataract evaluations, surgery scheduling, optical fittings, specialty contact lens fittings and contact lens evaluations.
Medical Records: If you are being referred to our office or transferring your care, you will need to have these records forwarded to our office prior to your visit, especially reports of any tests pertinent to your treatment.
Minors: All minors must be accompanied by a parent or legal guardian. Proof of legal guardianship must be presented. In the absence of a parent or legal guardian, a Consent for Minor Treatment Form must be completed and approved by the Patient Accounts Department.
Glasses Check: Glasses checks may be subject to a $50 fee when glasses are purchased after 30 days of the current prescription and/or for purchases made outside of Munster Eye Care Associates, P.C. 1/1/2019.
Collection Policy: Patients with an open balance are billed every 25 days. If the balance is not paid within the third billing cycle the account becomes delinquent. All accounts in this status will be turned over to our collection agency for payment. The account holder re-mains responsible for all past due balances including any collection or attorney’s fees. Our collection agency reserves the right to hold open balances, due to the denomination, until the patient presents at their next appointment when the balance will be expected to be paid in full.
Return Check Policy: A $20.00 fee is charged for all returned checks.
Cancellation Policy: Our office has reserved this time for you. In the case of an emergency or unavailability please give us 24 hour no-tice if you need to cancel or reschedule your appointment so we may offer this time to another patient. There will be a $50.00 charge for patients who do not give a 24 hour notice. Appointments are taken according to your appointment time. Patients that are more than 30 minutes late for their scheduled appointment will be asked to reschedule.
Payment Options:
We accept payment in the form of cash, check, cashier’s check, money orders, Care Credit, Flexible Spending, Visa, MasterCard, Discover, American Express, Google Pay, Apple Pay and Samsung Pay. Payments may be made: Online Bill Pay, phone, or by mail.
If you have any questions about this policy or your account, please feel free to call the Process Improvement Manager at (219) 922-6226.
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BUSINESS HOURS:
Monday: 9:00 am - 5:00 pm
Tuesday: 8:00 am - 5:00 pm
Wednesday: 8:00 am - 5:00 pm
Thursday: 8:00 am - 12:00 pm
Friday: 8:00 am - 3:30 pm
Saturday - Sunday: Closed
**We are closed Tuesday, Dec 31st and Wednesday, Jan 1st of 2025 in observance of the New Year.**
CONTACT US TODAY
BUSINESS HOURS:
Monday: 9:00 am - 5:00 pm
Tuesday: 8:00 am - 5:00 pm
Wednesday: 8:00 am - 5:00 pm
Thursday: 8:00 am - 12:00 pm
Friday: 8:00 am - 3:30 pm
Saturday - Sunday: Closed
**We are closed Tuesday, Dec 31st and Wednesday, Jan 1st of 2025 in observance of the New Year.**
CONTACT US TODAY
At Munster Eye Care, we are dedicated to providing exceptional eye care services to patients in Munster, Indiana, Dyer, Indiana, Highland, Indiana, Hammond, Indiana, Griffith, Indiana, and the surrounding cities of Northwest Indiana. With our team of experienced eye doctors and state-of-the-art facility, we strive to ensure that every patient receives personalized and comprehensive care.